Accessibility Policy

Effective Date: 07/04/2025
Last Updated: 07/04/2025

Ryallstone Ltd is committed to ensuring digital and physical accessibility for all users and customers, including individuals with disabilities. We strive to create a welcoming environment that respects the dignity, independence, and equal opportunity of every individual, whether they are visiting our website, engaging with our services, or interacting with us in person.

We aim to make our services, communications, and facilities as accessible as reasonably possible for all, in accordance with the Equality Act 2010. We are continually improving the user experience for everyone and applying relevant accessibility standards wherever feasible.

Website Accessibility

We are actively working to ensure our website conforms to WCAG 2.1 Level AA standards. Our efforts include:

  • Using clear and consistent navigation

  • Providing descriptive alternative text for images

  • Ensuring readable fonts and strong colour contrast

  • Enabling keyboard navigation for all interactive elements

  • Maintaining compatibility with screen readers and assistive technologies

We aim to ensure that our website can be accessed and used by people with various visual, hearing, cognitive, and motor disabilities.

Physical Accessibility

Although we do not operate a public office or showroom, we make every effort to accommodate clients or visitors with mobility or access needs when visiting work sites or attending meetings. If specific accessibility adjustments are needed, we are happy to make appropriate arrangements in advance.

Communication Accessibility

We are committed to providing accessible communication options. This includes:

  • Providing written quotations and documents in large print or digital formats upon request

  • Using plain, easy-to-understand English

  • Offering communication via email, text message, or phone based on client preference

If you require communication in an alternative format or through a support person, we will make reasonable adjustments wherever possible.

Staff Training

All team members are made aware of our accessibility policy and the importance of inclusive practices. Where relevant, staff are provided with guidance on how to communicate respectfully and effectively with individuals who have disabilities.

Continuous Improvement

We regularly review our policies, services, and online presence to improve accessibility. We welcome feedback from clients and website users to help us identify areas that need improvement.

Feedback and Contact Information

If you experience any accessibility issues while using our services or website, or if you have suggestions for how we can improve, please contact us:
Email: support@ryallstone.co.uk
Phone: 07919 351037
Postal Address: Ryallstone Ltd, 82 Bridge Street, Worksop, Nottinghamshire, S80 1JA, United Kingdom

We aim to acknowledge accessibility-related feedback within 5 working days and resolve any issues as quickly as possible.

Policy Review

This Accessibility Policy will be reviewed annually and updated as needed to reflect changes in legislation, technology, or best practice.