Privacy Policy

Effective Date: 07/04/2025
Last Updated: 07/04/2025

Ryallstone Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or engage our services.

Who We Are
Company Name: Ryallstone Ltd
Registered Address: 82 Bridge Street, Worksop, Nottinghamshire, S80 1JA, United Kingdom
Email: support@ryallstone.co.uk
Telephone: 07919 351037
We are the data controller responsible for your personal information.

What Data We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us – including your name, email address, phone number, project details or property address (where applicable), and any other information submitted through contact or enquiry forms.
b. Information We Collect Automatically – including your IP address, browser type and version, time zone setting, operating system and platform, and pages visited and interactions on our website (collected via cookies and similar technologies — see Cookies section below).

How We Use Your Data
We use your data to respond to your enquiries or contact requests, provide quotations and project estimates, deliver construction services and manage projects, send administrative or service-related emails, comply with legal obligations, and improve our website and services. We do not sell, rent or trade your personal information to third parties.

Lawful Basis for Processing
We process your data based on: consent (when you submit a contact form or sign up for updates), contractual necessity (to provide services or prepare a quotation), legal obligation (for accounting, tax or legal compliance), and legitimate interests (to respond to enquiries or improve our website).

Data Sharing and Disclosure
We may share your personal data with our internal staff and contractors (for the purpose of carrying out building services), third-party service providers (e.g. email hosts, IT support), professional advisors (e.g. accountants, insurers), and authorities where required by law. All third parties are required to respect the security of your data and process it in accordance with the law.

Data Retention
We retain your personal data only for as long as necessary for the purposes we collected it, including: enquiries (up to 12 months from last contact), projects (up to 7 years for accounting and legal reasons), and website data (up to 26 months via Google Analytics or similar). You can request deletion of your data at any time unless we are legally required to retain it.

Your Data Rights
Under UK data protection law, you have the right to access the personal data we hold about you, correct inaccurate or incomplete data, request deletion of your data, restrict or object to processing, request data portability (where applicable), and withdraw consent at any time. To exercise your rights, email support@ryallstone.co.uk.

Cookies
Our website uses cookies to enhance user experience and collect anonymous usage data. Cookies are small text files stored on your device when you visit a website. They help improve functionality, performance, and user experience.

Types of Cookies We Use
Necessary – enable core site functionality (e.g. contact forms).
Performance – understand how visitors interact with our website (e.g. Google Analytics).
Functional – remember user preferences and settings.
Marketing – may be used if we run any future advertising or remarketing (e.g. via Facebook or Google Ads).

Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your experience on our site. For more information on cookies, visit www.allaboutcookies.org.

Security
We take appropriate security measures to protect your data, including secure servers and encrypted storage, firewalls and password protection, and access limited to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we encourage you to use caution when sharing sensitive information.

Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website, with the effective date shown above.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Email: support@ryallstone.co.uk
Phone: 07919 351037
Address: Ryallstone Ltd, 82 Bridge Street, Worksop, Nottinghamshire, S80 1JA, United Kingdom.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk